Privacy Policy

This Privacy Policy explains how Cigan LTD ("we," "our," or "us") collects, uses, discloses, and protects your personal information when you use our e-commerce platform, mobile applications, and digital payment services. Cigan LTD is a registered company in the Federal Republic of Somalia (Company Number: 614980602) with our registered office at Kaaraan District, Mogadishu, Somalia.

Information We Collect

We collect information that you provide directly to us, such as when you create an account, place orders, make payments, or contact customer support. This includes your name, email address, phone number, shipping address, payment information, and order history.

We also automatically collect certain information when you use our website (ciganltd.com) or mobile applications, including device information, IP address, browser type, and usage patterns. We use cookies and similar technologies to enhance your experience and analyze how our services are used.

How We Use Your Information

We use your personal information to process and fulfill your orders, process payments, manage your account, provide customer support, and communicate with you about your purchases. We also use this information to improve our services, prevent fraud, and comply with legal obligations.

With your consent, we may send you promotional offers and marketing communications. You can opt-out of marketing communications at any time by updating your preferences in your account settings or contacting us directly.

Sharing Your Information

We may share your information with trusted third parties who assist us in operating our platform, including payment processors (such as Waafipay, EVC Plus, eDahab, Zaad, Jeeb), shipping companies, and service providers. All third parties are required to protect your information and use it only for specified purposes.

We may also disclose information when required by law, to protect our rights, or in connection with a business transfer such as a merger or acquisition.

Data Security

We implement comprehensive security measures to protect your personal information, including encryption, secure storage, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

You are responsible for maintaining the security of your account. Please use a strong password and never share your login credentials with others.

Your Rights

You have the right to access, correct, update, or delete your personal information. You can also request a copy of your data, object to certain processing activities, or withdraw your consent where applicable. To exercise these rights, please contact us using the information provided below.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Transaction records are typically kept for at least 7 years to comply with financial regulations.

Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Policy Updates

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by posting the updated policy on our website or sending you an email notification. We encourage you to review this policy periodically.

Last Updated: November 13, 2025

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We are committed to addressing your privacy concerns promptly and will respond to all inquiries within 30 days.

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